If you are using students) or staff) to register for your free Zoom account, update it using another non-HKU email address.

if you see the following error message), it is likely that you have used your HKU email address ( students and staff) to register for a free Zoom account.

If you can’t sign in using SSO as described above (e.g. Enter your HKU Portal UID and PIN to login.Ģ. You will see the HKU Portal login page.Choose Sign in with SSO and type hku under Company Domain.Sign out from the Zoom client if you have logged in using your free Zoom account.Click Log In and you will see the HKU Portal login page.If you encounter this problem, please do the following steps:

If they are using Zoom client and the account credentials are saved, they will not be prompted to sign in again until they logout from the Zoom client.* If Zoom meetings are arranged for HKU staff and/or students only and the option “Require authentication to join” is selected at meeting scheduling, all participants will have to sign in using SSO to join the meetings.

Note: This change will NOT affect non-HKU participants in joining Zoom meetings scheduled by HKU staff and students as they are not required to login to join a meeting. This change is necessary to ensure Zoom can smoothly support online teaching and learning activities such as accurate login information can be captured in participant reports. a meeting is set for authenticated HKU users to join or login to the Zoom client. Only Single Sign On (SSO) using HKU Portal UID and PIN will be accepted when login to Zoom is required e.g. Starting from 2 August 2021 (Monday), we stop accepting free Zoom account to login HKU Zoom service.

Zoom login to join meeting